Privacy Policy

Last Updated: 12/06/25

This Privacy Policy outlines how BOB COX HOLDINGS PTY LTD (ABN 93 636 725 810), trading as Poseidon Pools CQ, collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information that includes, but is not limited to:

Full name
Email address
Phone number
Residential or business address
Details of your property or pool
Payment and billing information
Any communication or interactions with us (phone, email, website, SMS)

We may also collect non-personal information such as IP address, browser type, and access times for website analytics and user experience improvements.

2. How We Collect Information

We collect information through:

Contact forms on our website
Phone calls, SMS, and emails
Social media interactions
Onsite consultations and assessments
Online quote or service requests
Job scheduling and service follow-ups

3. Why We Collect Your Information

We collect and use your personal information to:

Provide our pool construction and maintenance services
Prepare and send accurate quotes and invoices
Communicate with you regarding your project or service
Book appointments or inspections
Improve our services and customer experience
Meet legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose your information:

To third-party contractors and service providers directly involved in your project
To payment processing platforms or accounting providers (e.g., Stripe, Xero)
When required by law or in connection with legal proceedings
With your consent

We do not sell or rent your information to third parties.

5. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. This includes using secure platforms for data storage and limiting access to team members who need the information to provide our services.

6. Access & Correction

You may request access to your personal information or ask us to correct it if it is inaccurate or outdated. To do so, contact us using the details below.

7. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience. These help us analyse website traffic and improve our online presence.

You can disable cookies in your browser settings.

8. Third-Party Services

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us
If you have any questions or concerns about how we handle your information, or if you would like to make a complaint, please contact:

Poseidon Pools CQ

BOB COX HOLDINGS PTY LTD

[email protected]

0402 320 715

https://poseidonpoolscq.com.au/

Podeidon Pools CQ can build your new family swimming pool anywhere in Central Queensland. We pride ourselves on build quality and value when working with you on your pool project.